Managed Nextcloud

We operate your Nextcloud instance as a production service: hosting, monitoring, backups, updates, and incident handling. You own the Nextcloud configuration and day-to-day usage — users, apps, workflows.

We host instances in our b'nerd Public Cloud on our own hardware in Germany (Munich).

Each customer gets an isolated Nextcloud instance. The underlying platform infrastructure may be shared depending on tier.

Yes. We and our data center partners are ISO 27001 certified.

The Nextcloud Operator is b'nerd's tool for partners who run many Nextcloud instances themselves (MSPs, platform operators). Managed Nextcloud is a centrally hosted single instance that we operate end-to-end for your team — no Kubernetes expertise required.

Our company is based in Hamburg, Germany.

You control user and admin permissions inside Nextcloud. Operational access by b'nerd is restricted to what is necessary for service operation and troubleshooting, and follows documented processes.

Yes. SSO via SAML and OpenID Connect is included in all tiers. We support Azure AD, Google Workspace, and compatible identity providers.

Yes. Depending on your tier, we can implement network restrictions such as IP allowlists and private connectivity options.

Each tier includes a baseline number of users and storage per user. If you add users beyond the baseline, you pay the tier's per-user rate: +€8/user/mo on Files, +€11/user/mo on Office, +€18/user/mo on Teamwork. Extra storage adds at +€15 per 100 GB per month across all tiers.

Yes. We handle the migration actively — planning, test migrations where needed, and a controlled cutover. We update your instance to the current release before the final migration.

Yes. Nextcloud provides migration tools and we can assist with planning the data transfer. Scope and timeline depend on data volume and source — we clarify this during planning.

We plan the target setup, perform test migrations where needed, and execute a controlled cutover. Scope includes files, users, and configuration — depending on your source system and constraints.

Downtime depends on data volume and source setup. We aim for a predictable maintenance window for the final cutover and clarify expectations during planning.

Yes. We support structured offboarding: exports/backups, a handover window, and deletion of the instance after confirmation. Details depend on data volume and tier.

We create daily backups, encrypt them, and store them at an external location in Germany. Contact support if you need to restore a backup.

Retention and restore objectives depend on your tier and setup. As a baseline we run daily backups; for stricter RPO/RTO or additional restore testing, we define this explicitly with you.

With monthly payment, the contract duration is one month. With annual payment in advance (including 15% discount), the contract duration is one year.

Yes, upgrades and downgrades are possible at any time. For downgrades we check first that the move is feasible (e.g. available storage fits the lower tier's allocation).

Yes. For business customers we provide the contractual documents typically required for GDPR, including a data processing agreement where applicable.

Payments can be made by direct debit, credit card, or invoice.